Shipping & Return Policies
Shipping & Delivery
We are committed to delivering your specimens as swiftly and safely as possible.
Handling Time: All orders are processed and prepared for shipment within 1 to 3 business days after the purchase is confirmed.
Delivery Times: Once dispatched, shipping times typically vary between 5 and 22 business days, depending on the destination region and local customs processing.
Secure Packaging: We understand the fragile nature of minerals. Every item is professionally packed using protective materials to ensure it arrives in perfect condition, regardless of the distance.
Returns & Exchanges
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return window under the following conditions:
Return Period: Items can be returned within 30 days of the delivery date.
Condition: To be eligible for a return, the specimen must be in its original condition and packaging.
Return Shipping: The cost of return shipping is the sole responsibility of the buyer. We recommend using a tracked shipping service, as we cannot guarantee receipt of the returned item.
Refunds: Once the item is received and inspected, we will process your refund (excluding original shipping costs).
Thank you for your trust. We are honored to provide you with authentic specimens and will ensure your order is handled with the utmost care
